Qualities of a Good Spa Management Software
A spa offers ideal environment for people to rest as they receive other beauty treatment services. Massage is one of the services provided at the spa and has huge health benefits. Other services provided in a spa includes manicure and pedicure, facials, body treatments, etc. Both managerial and beauty skills are important when it comes to effectively running a spa. With technology growth, one can find several software in the market, designed for running a spa. A good spa management software contains various characteristics as discussed below.
The software should be able to book client’s appointments instead of booking manually. The software should allow the clients to make bookings, schedule or cancel appointments anytime. Using the provided emails or telephone contacts, the software should be capable of sending reminders to customers before the appointment day. Employees should also be able to view the customers who has booked their services in case there is going to be changes before the appointment day.
The spa management system should be able to keep an updated record of all the inventories in every department, such as message department, manicure, and pedicure, etc. The same software should be able to alert the user responsible for inventories anytime the supplies are running low. This will ensure no time is wasted waiting for procurement of products to be used in the spa. The software should also assist in stock taking, and provide a detailed report of stock count to be compared with a manual stock count for easier audit of the variances.
The management can also use the spa software for finance and accounting purposes such as running the payroll. It can also be used to compute commissions as well as staff bonuses.
A good spa software should be able to report and pinpoint a service or department that need to be improved and allocated more resources based on its performance.
The marketing department can also utilize the spa software and use it to market the business, by regularly sending emails or messages with details of available offers, promotions, etc. The spa can decide to incorporate a module where they will be awarding clients with loyalty points after every service offered. Customer can redeem the points after some time in exchange for services equivalent to the earned points.
A good spa management software should incorporate several modes of payments, from credit card, cash, etc.
Get a spa software that is able to capture and store details of the clients, including the ones who make inquiries online. A good spa system should keep a record of all the contacts for the spa suppliers as well as a record of all the goods and services the vendors supply.